Effective Date: 05/15/2025
At Peak Physical Therapy, we value your privacy and are committed to safeguarding your personal and communication data. This Addendum outlines our practices related to SMS text message communications.
1. Consent for SMS Communication
By opting in to receive SMS messages, you agree to the following terms:
- Phone numbers obtained during the SMS consent process will not be shared with third parties for marketing purposes. This ensures that your information is used solely for communication related to our services.
2. Types of SMS Communications
By opting in, you may receive SMS messages related to:
- Appointment reminders
- Follow-up messages
- Billing inquiries
- Promotions or offers (if applicable)
3. Message Frequency
Message frequency may vary depending on the type of communication. For example, you may receive up to [5] messages per week related to appointments, billing, etc.
4. Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may differ for domestic or international messages.
5. Opt-In Methods
You may opt in to receive SMS messages from Peak Physical Therapy through the following methods:
- By submitting an online form: peakptclinic.com
- By filling out a paper form in our clinic
6. Opt-Out Instructions
You can opt out at any time by replying “STOP” to any SMS message. Alternatively, you can contact us directly at [email protected].
7. Help
If you are experiencing any issues, reply with the keyword “HELP” or contact us directly at [email protected].
8. Additional Options
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
9. Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt out at any time by texting “STOP”.
- For assistance, text “HELP” or visit our Privacy Policy.
- Message frequency may vary depending on service.
Privacy Policy for SMS Communications
To comply with carrier policies, our privacy practices related to SMS communication are outlined below:
Collection and Use of SMS Data
When you communicate with Peak Physical Therapy via SMS, we may collect:
- Your phone number
- The content of your messages
- Information provided to respond to your inquiries or provide customer support
This information is used solely for the purposes of communication, follow-up, and service-related matters. We will not use your SMS data for any other purpose without your written consent.
Protection of SMS Data
Peak Physical Therapy employs industry-standard security measures to protect SMS data from unauthorized access, disclosure, alteration, or destruction. We are committed to ensuring the confidentiality and integrity of your SMS communications.
Disclosure of SMS Data
We do not disclose SMS contact or content data to third parties unless:
- Required by law
- Necessary to protect the rights, property, or safety of Peak Physical Therapy, its users, or others
Your Rights
You have the right to:
- Access, correct, or delete your SMS contact or content data, except where retention is required by law.
For assistance or to exercise your rights, please contact us at [email protected] or 810-360-0806.
Retention Policy
Your SMS data will be retained for as long as necessary to fulfill the purpose for which it was collected and as required by law. After that, it will be securely deleted.
Changes to This SMS Privacy Policy
Peak Physical Therapy reserves the right to update or modify this SMS Privacy Policy at any time. Changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for updates.
Contact Us
If you have any questions or concerns regarding this SMS Privacy Policy or our privacy practices, please contact us at:
Peak Physical Therapy
455 E Grand River Ste 102 Brighton, MI 48116
810-360-0806
[email protected]